Troubleshooting

9 articles

Can't Upload Photos

First of all, please check and make sure they are  supported files (jpeg, png, or gif) .   Second, we have a file size limit of  8MB  and an image size limit of  1200 pixels wide . Anything larger ...

Updated 4 months ago by Jeroma Molde

Can I rename my site name?

Of course, you can!  We want you to be in love with the name of your personal wedding site and are happy to help you find an available name.  Please send a message to our LiveChat and indicate 3 al...

Updated 4 months ago by Jeroma Molde

Can I use a custom domain that I purchased elsewhere?

It is no problem for us to incorporate your custom domain into your WedSite with Nearlyweds, but there are a few steps you need to take first. Through your hosting site, simply point the name serve...

Updated 4 months ago by Jeroma Molde

How to delete your browser's cookies, cache and history.

Your browser tends to hold onto information, and over time it could cause problems with logging in or bringing up websites. It’s always a good idea to clear out the cache, or browser history, and c...

Updated 4 months ago by Jeroma Molde

How to change the label for the RESPONSE AND NOTES textbox

If you're not satisfied with the custom question that you can create for your event and would like to use the textbox for the response and notes as a question instead, you can replace the text usin...

Updated 4 months ago by Jeroma Molde

Removing the photoplace holder

Follow the steps below on how to remove the photo placeholder (profile photo) on your wedding website. Go to the page where you edit your site. Expand  My Website  and click on  Edit Site . Click o...

Updated 4 months ago by Jeroma Molde

The music is not playing on mobile phones. How can I fix it?

Mobile browsers do have limitations on to auto-play mp3 songs. Have you tried using Google Chrome as the mobile browser? The mp3 player should be available, however, it is not set on auto-play.

Updated 4 months ago by Jeroma Molde

Error when uploading Guests

Please make sure that you have downloaded the  .CSV  file that was provided. If you didn't use the file, kindly download it by going to  My Website  >  Guests  page, and click on the link  Download...

Updated 4 months ago by Jeroma Molde

Why do I get an SSL error when I visit the payment page?

Make sure your antivirus is updated and your web browser is up to date. Clear SSL Cache to force your browser into downloading a new certificate: Firefox: Tools > Clear Private Data and only put a ...

Updated 4 months ago by Jeroma Molde